This blog records unsatisfactory service from CANON – the email below now results in a computer response allthough their incident number is in the subject line – the question I ask is why do I only now get computer responses, am I being “put on hold”?
I have had no response to this email after 4 days – can you please assist?
Begin forwarded message:
From: dave SAFPP
Date: 14 July 2008 23:02:13
Subject: Re: Canon Helpdesk #5544630
I don’t understand your email of 14 July 2008 which I reply to here – seems to be a delaying strategy.
I made my first request online and got the automated response below:
You clearly had my problem which is highlighted in green.
Before any further feed back I received your attached email which was the one I responded to online via the link therein and you now seem unable to link back to the original call although you have the code.
Please respond to my original question – its now a week since my first request and I have no response to my original question, and now another request “..to confirm that your request has been handled satisfactorily before it is closed…” today.
D A Harcourt
+27 82 451 0148
On 14 Jul 2008, at 17:07, email@example.com wrote:
Thank you for your recent enquiry regarding your Canon product.
In response to your query please be advised that we received your customer comment:
“this is first response after the automated one!”.
Unfortunately we did not receive any other response from you. Please be advised that we would be grateful if you could write us back (i.e. in a new customer comment) providing details about the problem (what happened with the camera) in order to assess your query correctly.
Thank you in advance.
Canon Support Centre
Should our answer not fully resolve your problem, please feel free to either re-submit a new query by clicking here, or alternatively call our support helpdesk at 08705 143 723 Monday to Friday from 9:00AM to 5:30PM stating the 7 digit reference number in the subject of this email.
We aim to answer queries as soon as possible. Responses on average take 2 to 3 business days (or the next working day if submitting on a weekend or public holiday).
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